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Citizen Charter of Divisional Secretariat


Serial No Service provided Main document to be produced Max time taken to serve Main officer responsible
1 countersigning of residency certificates
National Identity Card 03 Minutes Certification officer/AO/Ast.Div.Sec
2 Issuing of valuation certificates
Completed certificate ½ Hour
Divisional Secretary
3 Issuing of income certificates
Application certified by the div secretariat ½ Hour Asst Div Sec/Div Sec
4 Issuing Birth/Death/Marriage Certificates
Formless process 05 Minutes Additional Dist. Registrar
5 Approval to release of compulsory savings Respective application form 05 Minutes Div Sec/Ast.Div.Sec
6 Issuing Dry Rations cards
Relevant application 10 Minutes Asst Div Sec
7 Issuing of Income certificate
Application with the documents 1 Hour Accountant
8 Issuing of assessment certificate Assets deed with recommendation from GN ½ Hour Div Sec
9 Issuing of land license after approval
Approved Application 1 Day Div Sec
10 Recommendation of miscellaneous  subsidies
Prescribe from with recommendation from social services officer 1 Weeks Div Sec / Asst Div Sec
11 Approval of public donations
Prescribe from with recommendation from social services officer 4 Days Div Sec / Asst Div Sec
12 Payments of samurdhi grants
Application with written supporting documents 3 Days Div Sec/Ast.Div.Sec
13 Subsidies paid by Social Development Fund
Application with recommendation 1 Days Div Sec
14 Provision of solutions for electricity objections
Electricity objections summons letter 2 Weeks Div Sec/Ast.Div.Sec
15 Approval of loans mortgages on land title deed Land title deed 1 Day Div Sec
16 Recommending Electricity Application
Recommended application with deed ½ Hour AO/Asst Div Sec
17 Issuing of license to transport animals
Application approved by veterinary surgeon ½ Hour Asst Div Sec
18 Issuing of timber permit Recommended Application 2 Days Div Sec
Issuing of senior citizenship Identity Card
Birth Certificate or Identity card 1 Day Asst Div Sec
20 Transferring of ownership of gift of land
Deed of land and application 2 Weeks Div Sec
21 Naming of succession  for gifted land Common 155 application with recommendation 3 Weeks Div Sec
22 Registration of birth after prescribe time

Application together with documentary evidence
4 Weeks Additional District Registrar
23 Provision of disaster loans
Application with recommended from GN / 2 Weeks Asst Div Sec
24 Issuing of timber transport license Application 4 Weeks Div Sec
25 Naming of transfer of license land
License and GN report 1 Day Div Sec
26 Issuing of liquor permit Recommended report from excise dept 2 Hours Div Sec
27 Submitting of National Identity Card to RGD
Application recommended by GN 3 Days AO/Asst Div Sec


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